Terms of Service

World Trade Solutions Inc. · Effective Date: November 5, 2026 · Last Updated: November 5, 2026

1. About WTS

1.1 The Services are provided by World Trade Solutions Inc. (“WTS”, “we”, “us” or “our”), a corporation incorporated under the laws of the Province of Alberta, Canada (Corporate Access Number 2027969696), with its registered office at Unit 201, 5240 1A Street S.E., Calgary, Alberta T2H 1J1, Canada.

1.2 WTS is registered with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) as a Money Services Business (No. N300000838) and with the Bank of Canada as a Payment Service Provider under the Retail Payment Activities Act. WTS is not a bank, and the Services are not deposit-taking services.

1.3 Certain components of the Services, such as account provision, custody, foreign exchange liquidity and settlement, are performed together with licensed banks, payment institutions and other regulated partners (each a “Partner”).

2. Definitions

In these Terms:

• “Account” means the account opened for the Client on the Platform.

• “Agreement” means these Terms together with any Service Schedule and any other document expressly incorporated by reference.

• “Applicable Law” means all laws, regulations, regulatory guidance and orders that apply to WTS, the Client or the Services, including anti-money laundering, counter-terrorist financing and sanctions laws.

• “Authorized User” means an individual the Client authorizes to access the Account or give Instructions on its behalf.

• “Client” or “you” means the business entity that has been approved by WTS to use the Services.

• “Client Funds” means funds received by or on behalf of WTS for the Client’s account in connection with the Services.

• “Instruction” means a request submitted by or on behalf of the Client to execute a payment, conversion or other transaction.

• “Service Schedule” means any order form, pricing schedule or service-specific terms agreed between WTS and the Client, including fees, limits and service-specific conditions.

3. Eligibility

3.1 The Services are offered to businesses, corporations and other legal entities acting for business purposes. WTS may, at its discretion, offer certain Services to individuals under separate terms. These Terms apply only to Clients acting for business purposes.

3.2 The person accepting these Terms on behalf of the Client represents that they have authority to bind the Client, and that the Client is duly organized, validly existing and in good standing in its jurisdiction.

3.3 The Services may not be available in all jurisdictions, currencies or business sectors. WTS may decline, restrict or limit the Services for any jurisdiction, sector or client in its discretion, including where required by Applicable Law, a Partner or its risk policies.

4. Onboarding and Verification

4.1 Before opening an Account and at any time during the relationship, WTS will carry out identity, business and compliance verification as required by Applicable Law and its internal policies. This includes Know Your Business (KYB) and Know Your Customer (KYC) checks on the Client, its directors, beneficial owners and Authorized Users, as well as sanctions, politically exposed person and adverse media screening.

4.2 The Client must provide accurate, complete and current information and documents on request, including corporate documents, ownership information, source of funds and supporting documents for transactions (such as invoices or contracts).

4.3 The Client must notify WTS promptly, and in any case within 10 business days, of any material change to its ownership, control, directors, Authorized Users, business activities or the information previously provided.

4.4 WTS may use third-party providers to perform verification and screening. WTS may approve or decline any application in its sole discretion and is not required to give reasons where Applicable Law does not permit it.

5. The Services

5.1 Subject to the Agreement, WTS may provide the Client with some or all of the following: receiving funds, multi-currency balances or virtual account details, currency conversion, payments to beneficiaries, non-custodial virtual currency purchase and sale services, and related reporting and Platform functionality.

5.2 The specific Services available to the Client, together with applicable fees, limits, currencies, corridors and any service-specific conditions, are set out in the Service Schedule or on the Platform. If there is a conflict, the Service Schedule prevails over these Terms for the relevant Service.

5.3 WTS may add, change, suspend or discontinue any Service or feature for operational, commercial, security, legal or regulatory reasons. Where reasonably possible, WTS will give the Client advance notice of a change that materially reduces the Services.

5.4 The Services are provided for the Client’s own business purposes. The Client may not offer, resell or use the Services to provide payment or money services to third parties unless WTS has expressly agreed to this in writing.

5.5 WTS does not provide investment, legal, tax or accounting advice. Information on the Platform or website is not a recommendation to enter into any transaction.

6. Partners and Third-Party Providers

6.1 The Client acknowledges that the Services depend on the systems and continued authorization of Partners and other third-party providers, including banks, payment networks, liquidity providers, custodians and technology providers.

6.2 Certain Services may be subject to additional terms, requirements or restrictions imposed by Partners. Where WTS notifies the Client of such terms, the Client agrees to comply with them.

6.3 WTS will select and oversee Partners with reasonable care, but is not responsible for the acts, omissions, delays or failures of Partners, intermediary banks or payment networks that are outside its reasonable control, except where Applicable Law provides otherwise.

7. Instructions and Payments

7.1 The Client is responsible for the accuracy and completeness of every Instruction, including beneficiary details, amounts and currencies. WTS may rely on any Instruction submitted through the Account or by an Authorized User, and is not required to verify that the beneficiary name matches the account details provided.

7.2 WTS may refuse, delay, hold or return any Instruction or incoming payment where it reasonably considers this necessary to comply with Applicable Law or Partner requirements, to investigate suspected fraud or financial crime, because the Instruction is incomplete or unclear, or because the Client has insufficient available funds. Where permitted by law, WTS will inform the Client.

7.3 Once an Instruction has been executed, it may not be cancelled or reversed. WTS will make reasonable efforts to help recover funds sent in error, but cannot guarantee recovery and may charge for the work involved.

7.4 Processing times depend on the currency, payment rail, intermediary banks, compliance reviews and other factors. Any timeframes shown are estimates unless expressly guaranteed in the Service Schedule.

7.5 Payments may pass through intermediary or beneficiary banks that deduct their own charges. WTS is not responsible for such charges unless otherwise agreed.

8. Currency Conversion

8.1 Where the Client requests a currency conversion, WTS will show or confirm the applicable rate before execution. A conversion is binding once the Client accepts the rate or submits the Instruction, and is executed at the confirmed rate.

8.2 Rates are set by WTS, may include a margin, and may change until confirmed. Rates may be withdrawn before confirmation in volatile market conditions.

8.3 The Services do not include speculative trading, derivatives or forward contracts unless separately agreed in writing.

9. Fees

9.1 The Client will pay the fees set out in the Service Schedule or displayed on the Platform at the time of the transaction.

9.2 WTS may deduct fees and any other amounts owed by the Client from Client Funds or from the amount of a transaction.

9.3 WTS may change its fees by giving the Client at least 30 days’ notice, unless the change benefits the Client or is required by Applicable Law or a Partner.

9.4 Fees are exclusive of applicable taxes, which the Client will pay where required.

10. Client Funds

10.1 Holding funds on behalf of end users is a payment function covered by WTS’s registration with the Bank of Canada. Client Funds are held separately from WTS’s corporate operating funds with regulated Partner institutions, in line with the safeguarding requirements of the Retail Payment Activities Act, and are recorded on WTS’s ledger for each Client.

10.2 Client Funds are held only to execute the Client’s Instructions. They are not deposits, do not earn interest payable to the Client, and are not insured by the Canada Deposit Insurance Corporation or any similar scheme.

10.3 WTS may set limits on balances, transaction amounts or the time funds may remain in an Account, as set out in the Service Schedule or notified on the Platform.

10.4 Where WTS receives funds without a valid reference or that it cannot match to an Account, it may return them to the sender after reasonable enquiries.

11. Compliance

11.1 WTS is required by Applicable Law to monitor transactions, keep records and report certain transactions to FINTRAC and other authorities. WTS may be prohibited by law from informing the Client that a report has been made or that an investigation is under way.

11.2 The Client represents, on an ongoing basis, that neither it nor any of its directors, beneficial owners or Authorized Users is the subject of sanctions imposed by Canada, the United Nations, the United States, the European Union or the United Kingdom, and that it will not use the Services for the benefit of any sanctioned person or in any comprehensively sanctioned country or region.

11.3 The Client will comply with all Applicable Law in connection with its use of the Services, including tax, customs, trade and export control laws, and will cooperate with WTS’s reasonable requests for information.

12. Prohibited Use

12.1 The Client must not use the Services:

• for money laundering, terrorist financing, sanctions evasion, fraud or any other unlawful purpose, or in connection with the proceeds of crime;

• to make payments on behalf of, or receive funds for, undisclosed third parties;

• for any business, activity or jurisdiction that WTS has informed the Client, on the Platform or in writing, is prohibited or restricted;

• in a way that breaches a Partner’s requirements notified to the Client.

12.2 The Client must not provide false or misleading information, impersonate any person, attempt unauthorized access to the Platform, introduce malicious code, or interfere with the security or operation of the Platform.

13. Virtual Currency Services

13.1 Where included in the Service Schedule, WTS provides non-custodial services for buying and selling virtual currency against fiat currency, executed through third-party liquidity providers. On a purchase, the virtual currency is delivered directly to a wallet controlled by the Client. On a sale, the Client sends virtual currency from its own wallet and receives fiat currency. WTS does not hold or custody virtual currency on behalf of the Client at any time.

13.2 The Client is solely responsible for the wallets it uses, including their security and the accuracy of wallet addresses. Virtual currency transactions are recorded on public blockchains, are generally irreversible and may be affected by network delays, fees or failures outside WTS’s control. WTS may screen wallets and transactions using blockchain analytics, apply Travel Rule requirements, and decline transactions involving wallets or counterparties that do not meet its compliance requirements. The value of virtual currency can change significantly, and WTS does not provide investment advice.

14. Platform Access and Security

14.1 The Client is responsible for appointing Authorized Users, keeping credentials confidential, maintaining reasonable security on its own systems, and promptly removing access for individuals who are no longer authorized.

14.2 The Client is responsible for all Instructions and activity carried out through its Account using valid credentials, except to the extent caused by WTS’s breach of these Terms.

14.3 The Client must notify WTS immediately at support@wts.co of any suspected unauthorized access, compromised credentials or fraudulent Instruction.

14.4 WTS may require additional authentication, set access controls and temporarily suspend access to protect the Client, the Platform or WTS. WTS aims to keep the Platform available but does not guarantee uninterrupted access, and may carry out maintenance with or without notice.

15. Liability

15.1 WTS will provide the Services with reasonable care and skill. Except as expressly stated in the Agreement, the Services and Platform are provided “as is” and “as available”, and WTS gives no other warranties, express or implied, to the extent permitted by Applicable Law.

15.2 WTS is not liable for any indirect, incidental, special or consequential loss, or for any loss of profit, revenue, business, opportunity, goodwill or anticipated savings, however caused.

15.3 WTS’s total aggregate liability arising out of or in connection with the Agreement in any 12-month period is limited to the fees paid by the Client to WTS in the 12 months before the event giving rise to the claim. This limit does not apply to WTS’s obligation to return Client Funds properly held for the Client.

15.4 WTS is not liable for any loss arising from: incorrect or incomplete Instructions; delays or refusals required by Applicable Law or a Partner; the acts or omissions of Partners, intermediary banks or payment networks outside its reasonable control; or any event of force majeure.

15.5 “Force majeure” means any event beyond WTS’s reasonable control, including failures of banking or payment systems, blockchain networks, telecommunications or power, cyberattacks, acts of government or regulators, sanctions, war, civil unrest, epidemics and natural disasters.

15.6 Nothing in these Terms limits liability that cannot be limited under Applicable Law, including liability for fraud or wilful misconduct.

16. Indemnity

The Client will indemnify WTS, its directors, officers and employees against any loss, liability, fine, penalty, cost or expense (including reasonable legal fees) arising from the Client’s breach of the Agreement or Applicable Law, inaccurate information provided by the Client, or any claim by a third party relating to the Client’s use of the Services.

17. Suspension and Termination

17.1 The Client may close its Account at any time by giving WTS written notice, once all pending transactions are settled and all amounts owed are paid.

17.2 WTS may terminate the Agreement for convenience by giving the Client at least 30 days’ notice.

17.3 WTS may suspend or restrict the Services, freeze an Account or terminate the Agreement immediately if: it reasonably suspects fraud, money laundering, sanctions exposure or other unlawful activity; it is required to do so by Applicable Law, a regulator or a Partner; the Client breaches the Agreement or fails to provide requested information; or the Client becomes insolvent or ceases business. Where permitted by law, WTS will inform the Client.

17.4 On termination, WTS will return any remaining Client Funds to a verified account in the Client’s name, after deducting amounts owed and subject to any hold required by Applicable Law or a competent authority.

17.5 Clauses that by their nature should survive termination, including those on fees, liability, indemnity, confidentiality, records and governing law, survive termination.

18. Confidentiality and Privacy

18.1 Each party will keep confidential the non-public information it receives from the other in connection with the Agreement, except where disclosure is required by Applicable Law, a regulator or a court, or is needed to provide the Services, including disclosure to Partners and professional advisers bound by confidentiality.

18.2 WTS handles personal information in accordance with its Privacy Policy at https://wts.co/privacy-policy. The Client confirms that it has given any notices and obtained any consents required to share personal information of its directors, beneficial owners, Authorized Users, beneficiaries and other individuals with WTS.

18.3 WTS will keep records of the Client, its transactions and its communications for as long as required by Applicable Law, including after termination.

19. Intellectual Property

19.1 All intellectual property rights in the Platform, website, software, trademarks and content belong to WTS or its licensors.

19.2 WTS grants the Client a limited, non-exclusive, non-transferable and revocable right to use the Platform for its internal business purposes during the term of the Agreement. The Client may not copy, modify, reverse engineer, resell or create derivative works from the Platform, except as permitted by Applicable Law.

19.3 WTS may use feedback provided by the Client without restriction or compensation.

20. Complaints

20.1 The Client may submit a complaint about the Services to complaints@wts.co. WTS will acknowledge the complaint, investigate it and respond in writing within a reasonable time.

20.2 If the complaint is not resolved, the parties will try in good faith to resolve the dispute through discussions between senior representatives for at least 30 days before starting formal proceedings, except where urgent relief is needed.

21. Changes to these Terms

21.1 WTS may amend these Terms by publishing the updated version on its website with a new “Last Updated” date. For material changes that adversely affect the Client, WTS will give at least 30 days’ notice by email or through the Platform, unless a shorter period is required by Applicable Law or a Partner.

21.2 If the Client does not agree with a change, it may close its Account before the change takes effect. Continued use of the Services after the effective date constitutes acceptance of the Terms.

22. Governing Law and Jurisdiction

These Terms and any dispute arising out of or in connection with them are governed by the laws of the Province of Alberta and the federal laws of Canada applicable there, without regard to conflict-of-law rules. The parties submit to the exclusive jurisdiction of the courts of the Province of Alberta, sitting in Calgary.

23. Notices

23.1 WTS may give notices to the Client by email to the address registered on the Account, through the Platform or by publication on its website. Notices by email are deemed received on the next business day after sending.

23.2 The Client must give notices to WTS by email to support@wts.co, or for legal notices, in writing to the registered office in clause 1.1.

24. General

24.1 Entire agreement. The Agreement is the entire agreement between the parties regarding the Services and replaces any prior discussions or arrangements.

24.2 Assignment. The Client may not assign or transfer its rights or obligations without WTS’s prior written consent. WTS may assign the Agreement to an affiliate or to a successor of its business, with notice to the Client.

24.3 Severability. If any provision is found invalid or unenforceable, the remaining provisions continue in full force.

24.4 No waiver. A failure or delay in exercising a right is not a waiver of that right.

24.5 Relationship. Nothing in the Agreement creates a partnership, joint venture, agency or fiduciary relationship between the parties.

24.6 Language. These Terms are drawn up in English. Any translation is for convenience only, and the English version prevails.

24.7 Electronic acceptance. Acceptance of these Terms electronically, including by clicking to accept or by using the Services, is legally binding.

Contact

World Trade Solutions Inc.

Unit 201, 5240 1A Street S.E.
Calgary, Alberta T2H 1J1, Canada

Support: support@wts.co

Complaints: complaints@wts.co

Privacy: privacy@wts.co