Help Center
How can we help?
Answers to the questions we hear most. Still need help? Write to support@wts.co.
Getting started
Opening an account
Who can open a WTS account?
Companies and other legal entities acting for business purposes. WTS does not open accounts for consumers.
What do I need to apply?
Company registration documents, details of the business and its activity, and identification for directors and for owners holding 25% or more.
How long does onboarding take?
It depends on your company's structure and how complete the documents are. We will tell you if anything is missing as soon as we review your application.
Which countries do you serve?
WTS serves businesses internationally, except in sanctioned or restricted jurisdictions. Tell us where your company is registered and we will confirm.
Using your account
Accounts and payments
Which currencies can I hold?
USD, EUR and GBP, with further currencies such as CAD and BRL available depending on your business.
How fast are payments?
Payments over local rails such as SEPA, ACH and Faster Payments usually arrive the same day. SWIFT payments depend on the destination and the banks involved.
Can I pay individuals?
WTS is designed for business-to-business payments.
Is there a mobile app?
Yes, for iPhone and Android, alongside the web platform.
Costs
Fees and exchange rates
How much does it cost?
Our fee schedule is on the Pricing page. Before every payment or conversion you see the fee, the rate and the total.
How is the exchange rate set?
You receive a live quote and the rate is locked when you confirm.
Safety
Security and compliance
Is WTS regulated?
Yes. WTS is registered with FINTRAC as a Money Services Business and with the Bank of Canada as a Payment Service Provider.
How are my funds protected?
Client funds are held separately from WTS's own operating funds with regulated partner institutions.
How do I know a message is really from WTS?
See our Approved Communication Channels page. When in doubt, contact support@wts.co before acting.
How do I make a complaint?
Write to complaints@wts.co. We acknowledge every complaint and respond in writing.
Ready to move money like a global company?
Open your WTS account and put your international payments on faster rails.